PRIVACY POLICY
Effective Date: May 11, 2026
Blue Diamond Transportation (“Blue Diamond Transportation,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, https://www.bluediamondus.com (the “Website”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Website or communicate with us through forms, email, phone, or chatbot features.
By using this Website, you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We may collect the following types of personal information:
Information you provide directly:
• Full name
• Email address
• Phone number
• Pickup and drop-off locations
• Trip details and service requests
• Passenger count
• Date and time of service
• Any information submitted through contact forms or AI chatbot interactions
Information collected automatically:
• IP address
• Browser type
• Device information
• Operating system
• Pages visited and browsing behavior
• Approximate geographic location
• Analytics data (via Squarespace)
2.HOW WE USE YOUR INFORMATION
We use collected information to:
• Respond to inquiries and provide quotes
• Schedule and manage transportation services
• Communicate regarding reservations
• Provide customer support
• Improve Website functionality and user experience
• Monitor Website performance and analytics
• Maintain security and prevent fraud
• Comply with legal obligations
• Contact you via phone, email, or text regarding your inquiry
3.COOKIES AND ANALYTICS
Our Website uses cookies and similar technologies through Squarespace Analytics to understand Website traffic and improve performance.
These may include:
• Essential cookies for Website operation
• Analytics cookies for usage tracking
• Functional cookies for site performance
You may disable cookies through your browser settings, but some Website features may not function properly.
4. AI CHATBOT FUNCTIONALITY
Our Website uses an AI-assisted chatbot provided by a third-party service (Elfsight).
The chatbot may collect and process:
• Messages you submit
• Contact information you provide
• Technical usage data
This information is used solely to assist with customer inquiries and support services.
We recommend not submitting sensitive personal information through chatbot features.
5.HOW WE SHARE INFORMATION
We do not sell personal information.
We may share information only in the following cases:
• With service providers assisting in Website operations
• With transportation personnel or affiliates necessary to fulfill your request
• When required by law or legal process
• To protect rights, safety, or property
• In connection with business operations or restructuring
6.DATA STORAGE
Information submitted through forms or chatbot features may be stored in:
• Squarespace systems
• Email inbox systems
• Secure operational records
We retain personal information only as long as necessary for business, legal, or operational purposes.
7.COMMUNICATIONS CONSENT
By submitting a form or contacting us, you consent to receive communications from Blue Diamond Transportation via:
• Phone calls
• Emails
• Text messages (SMS)
These communications may relate to quotes, scheduling, or service updates.
Message and data rates may apply.
8.DATA SECURITY
We implement reasonable safeguards to protect personal information. However, no electronic transmission or storage system can be guaranteed 100% secure.
9.YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to:
• Access your personal data
• Request correction or deletion
• Request information about data use
• Opt out of certain data uses
To make a request, contact us using the information below.
10.THIRD-PARTY SERVICES
We may use third-party providers such as:
• Squarespace
• Elfsight chatbot services
• Email service providers
These providers have their own privacy policies.
11.CHILDREN’S PRIVACY
This Website is intended for adults and not directed to children under 13. We do not knowingly collect data from children.
12.INTERNATIONAL USERS
Although we primarily serve the United States, users outside the U.S. may access the Website. Your information may be processed in the United States.
13.CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Continued use of the Website constitutes acceptance of changes.
14.CONTACT INFORMATION
Blue Diamond Transportation
6512 Chapel Hill Road, Suite A
Raleigh, NC 27607
United States
Email: info@bluediamondus.com
Phone: (919) 772-9595